Frequently Asked Questions
Everything you need to know about our premium textiles and services.
How do I order fabric samples?
You can order swatches directly from each product page. We recommend ordering samples first to ensure the color, weight, and drape meet your project requirements as digital screens may vary.
What is your minimum order length?
Our minimum order length is 0.5 meters. After the first half-meter, you can increase your order in 0.1-meter increments to ensure you get exactly the amount you need for your pattern.
How long will it take for my order to ship?
We typically process and cut all orders within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return fabric once it has been cut?
Because our fabrics are cut to your specific length requirements, we cannot accept returns or exchanges unless the fabric is faulty. We highly encourage ordering a sample before committing to a large purchase.
Do you offer wholesale pricing for designers?
Yes, we offer tiered discounts for bulk purchases and professional accounts for independent designers. Please contact our support team with your business details to apply for a trade discount.
How should I care for my fabrics?
Care instructions vary by fiber type. Each product page includes specific washing and drying recommendations. As a general rule, we recommend pre-washing your fabric in the same manner you intend to wash the finished garment.